TOSHIBA: LOUSY LAPTOP LOUSIER SERVICE

Perhaps I could help others from making the same mistake I made.
It has cost me more than $ 2,500 so far plus hardening of the arteries.
It involves the Toshiba Satellite Model M30 that I gave my son to take to college. He came home for a week and his 11 month old Toshiba went on the fritz. The Toshiba service told me straight"We have no replacement hard drives for you and no ETA. All back ordered."

I had to get my son back on line so I ran to an independent computer repair shop. No Problemo. A new drive was bought from Toshiba "NEW PARTS" sales by them and installed in 24 hours. I was told that it is a well known scam: Toshiba wants to sell you a new drive, not give you a free one under warranty.

I paid through the nose for the drive, the installation, the college essay data recovery, the transportation of all configuration disks, the loading of all College Intranet Software. Either that, or the kid flunks out.

Subsequently I discovered that:
a) Toshiba lists my M30 as a unit with a factory defective hard drive. Naturally they were mum when I brought the laptop for warranty!!??
b) Toshiba settled a $ 2.1 billion US Funds for "selling defective laptops(source ZD Net)
c)Hundreds of complaints on Planet Wave and other sites about this company, outrageous lies and lack of service and thumbing their nose at consumers. Just search "Toshiba sucks""Toshiba Laptop Complaints" , etc..

I hope that all learn from my experience and stay well away from this comapny and its product.

This is a repost from Epinions.com from user posfaciabib