01.22.2007 New Year Same Old Problems

Hello again, I was hoping that the new year would bring me more luck, however the infamous toshiba laptop has once again taken a dive. Within the last 3 weeks, I have sent my satellite laptop to their repair depot a record breaking 3 times. Before this, they were gracious enough to remove the RAM which was purchased separately, and they did not cover the 1GB ram we installed through best buy. So, this time Toshiba all the parts are yours and there are no more excuses except for the fact that your products are faulty. I have contacted the better business bureau 3 times now, and it is only through the BBB that I promptly receive a phone call from their almost no existent "customer relations" department. Since, the last break down I haven't had time to call them until tonight, where I will be sending this hunk of junk back to them tomorrow.

Readers, I must say that if you keep your head up and truck on Toshiba at least feels bad enough for you that they granted me an extra year on my warranty, but that is only after you have had to send your laptop in to them a total of 9 times now, which they replaced the motherboard 5 times, hard drive 1 time, and RAM 1 time. God only knows, what they did those others, but appearantly god wasn't on their side when the repair was being done. At this point, all I want is to get this computer to work until the warranty expires. After that, I'm sure you will be seeing me on You Tube throwing this off of the roof of some building giving it a good funeral.

I must tell you that the customer relations representatives that we've posted on this site is well worth contacting, and those are indeed their direct connections, so I wouldn't wait through the hotline anymore. I'll be sure to keep updating everyone on more people to contact in their corporate office. I will also be filing another claim through the BBB, to make sure the public sees what sort of customer satisfaction Toshiba provides through the reliability of their products. (if you cannot tell this last sentence was extremely sarcastic, and I hope by no means have I encouraged anyone to purchase a Toshiba product. I'll keep updating as I go on.

Michael Huang
Anti - Toshiba Activist
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