Toshiba Satellite Notebook - Customer Service and Laptop

Posted By: BenHart on 12/6/2005

Location: Albany, NY


After owning my laptop for about 6 months, one morning, just as my first class was about to begin, my computer wouldn't boot and said it wasn't recognizing the hard drive.

I brought it back to COMPUSA where I bought it and they had to send it to Toshiba for any warrany woork to be done. Toshiba's corporate policy is that no work can be done on any laptop by a place like COMPUSA, but rather needs to be sent to their office in Texas. Complicating matters, COMPUSA has to request that the appropriate box be sent from Toshiba before they can even ship it.

So, Toshiba fixed the problem - it was the mother board after all - and they sent it back to COMPUSA. When I went to retreive my computer, I tried turning it on and the screen didn't work! So back to square one, waiting for Toshiba to send the right box, etc...

In the meanwhile, I asked Toshiba what they'd do for me, and the best they could do was offer me next day shipping on the return back to Albany which was little comfort since it was shipped on a Friday and UPS doesn't deliver on Saturday.

Now, over a month later, I've received my computer back and it works fine (with a second replacement mother board), but the tech at COMPUSA gave me no hope this is the end of my woes with my Toshiba Satellite. His experience is that more Toshibas are coming back with problems than any other brands. I'm going to see if Toshiba will buy my computer back at full price so I can get a different brand.

This was repost from http://www.my3cents.com/showReview.cgi?id=11561