Pretty Computers - Poor Quality
I'm not at all surprised. Does Best Buy get an F as well?My first Toshiba was defective. It had bad fans, I took it back in a week. My cousin's had the same problem.My second, defective as well. A year into everything, I kept getting himem.sys errors. More of a Circuit City problem, it was under their warranty, but for the last 6 months of it's life, I never had it for more than two and a half weeks at a time.We figured that maybe it was CC's problem, and bought a third toshiba from Best Buy. The arrow keys just fell off, it would overheat constantly, and my cd drive had to be replaced several times. Nine months in, I called toshiba and told them they were refunding my money, no questions asked. The problems I was having were a known issue, and several people had been refunded.Lappy number four, an awesome HP from BB. Three years in, they killed it and gave me all sorts of runaround trying to get it fixed. Called the BBB, lawyers, anyone and everyone, nothing happened. Finally got closure a little over six months after that whole ordeal started. I now abhor Best Buy and would like to see all of their stores looted and spontaneously combust soon afterwards.A friend purchased a Toshiba as a secondary when his Gateway died. It had a defective LCD. I don't much trust Toshiba at all. Pretty computers, poor quality.

5 Comments:
Man have you said it all! What terrible service! We bought one from Best Buy and the battery would never hold a charge and the machine got hot too. We took it back to Best Buy only to find out that they won't honor their warranty and you have to go directly to Toshiba! So, we call Toshiba and after an hour finally get someone who says they can help. They said we will recieve a battery in 4 to 7 days and to mail back the old one. They took our credit card info and said we would be charged if we didn't send back the old battery. Two months go by no battery. We call and they say they are sorry but it will take a bit longer and to be patient. So, 4 months go by no battery! We call today and are told not only did we not get the battery but they have charged us for one! So, after another 2 and a half hours on the phone we get someone (service case mngr. Danny) and he assures us we will get a refund, and a new battery within a few days. So, here we go again!
Please, please save yourself aggravation and don't buy Toshiba products! By far the worst customer support out there!
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